Frequently Asked Questions
Ordering
How do I change or cancel an order?
Orders move fast. If you need to make a change, contact us immediately. Once it's processed, changes can't be guaranteed.
What payment methods do you accept?
We accept all major credit cards and Shop Pay. All transactions are secure and encrypted.
How do I contact support?
You can email us at support@militaryoverstock.com, visit our chatbot in the lower right corner, or go to our Contact Page.
How secure is the order form?
Our checkout uses PCI-compliant encryption. Your info is locked down—just how it should be.
Do you offer a military discount?
Yes. Verified military, first responders, and teachers qualify for exclusive discounts through GovX.
Shipping
How do I track my order?
You can track your order anytime at our Track My Order page. Tracking info is also emailed once your order ships.
When will my order be shipped?
Most orders ship within 3–5 business days. Some gear may ship from different warehouses depending on inventory.
Which shipping carriers do you use?
We use USPS, UPS, and other trusted carriers to ensure reliable delivery across the U.S.
Will I be charged with custom duties and fees?
No. All orders include delivery—no extra fees or customs charges within the U.S.
Why is shipping taking longer than expected?
Some high-demand items may take longer due to restocking or warehouse transfer. Every order includes tracking and is covered by our satisfaction guarantee.
Return Policy
How do I return an item?
Returns must be initiated within 30 days of delivery. Items must be unused and in original packaging. Visit our Return Policy for full instructions.
Do I pay for return shipping?
Return shipping costs are the customer’s responsibility unless the item was incorrect or defective.
What if my item is defective or incorrect?
If your item arrives damaged, incorrect, or defective, we’ll make it right with a replacement or full refund.
When will I receive my refund?
Once your return is received and inspected, your refund will be issued to the original payment method within 3–5 business days.
General
Is this site legitimate?
Yes. Military Overstock is a U.S.-based business serving thousands of tactical customers nationwide. We stand by every order with our satisfaction guarantee.
What if I never receive my order?
If your tracking shows no movement or the package is lost, we’ll reship or refund your order—no runaround.
Do you offer bulk or agency discounts?
Yes. We offer bulk pricing for shooting ranges, gun shops, law enforcement, departments, and government agencies. Reach out for a custom quote.
