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Frequently Asked Questions

Ordering

HOW DO I CHANGE/CANCEL AN ORDER?

WHAT PAYMENT METHODS DO YOU ACCEPT?

HOW SECURE IS THE ORDER FORM?

HOW DO I GET FREE SHIPPING?

Shipping

HOW DO I TRACK MY ORDER?

WHEN WILL MY ORDER BE SHIPPED?

WHICH SHIPPING CARRIERS DO YOU USE?

WILL I BE CHARGED WITH CUSTOM DUTIES AND FEES?

Return Policy

HOW DO I RETURN AN ITEM?

WILL I HAVE TO PAY THE SHIPPING FEE FOR RETURN ORDERS?

WHAT IF THE ITEM ORDERED IS DEFECTIVE, INCORRECT OR DAMAGED?

HOW LONG DOES THE RETURNS PROCESS TAKE?

WHEN WILL I RECEIVE MY REFUND?

WILL I BE CHARGED A RE-STOCKING FEE?

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